The Questions Hospital Leaders Ask Before Buying TrackER

TrackER is a hospital-wide operations platform that runs patient flow, multi-role staff dispatch, nurse safety scoring, and patient self-scheduling in real time -- while writing back to your EMR via FHIR R4. Your EMR records what happened. TrackER runs what’s happening right now.

EMR tracking boards are designed around the chart -- they show clinical status. TrackER is designed around the operation: who is in the building, where they are, who’s waiting on what, which support role (Transport, EVS, Security, Pharmacy, etc.) needs to move next, and which nurse is on the highest-risk patient. It complements your EMR rather than replacing it, and pushes operational events back to the chart so nothing has to be re-entered.

No. TrackER sits alongside your EMR, kiosks, scheduling, paging, and waiting-room display systems and consolidates them into one operational layer. Most hospitals find they can retire 2–4 single-purpose tools (separate kiosk, separate dispatch radio app, separate patient SMS reminder service) once TrackER is live.

Emergency Department, Urgent Care, Inpatient, Imaging, Lab, Pharmacy, Surgery prep/recovery, and outpatient clinics. Twelve support roles are dispatched out of the box: Transport, EVS, Security, Pharmacy, Lab, Imaging, Respiratory, Pastoral, Interpreter, Social Work, Case Management, and Provider on-call.

Epic, Oracle Health (Cerner), Meditech, MedHost, Athenahealth, Allscripts / Veradigm, eClinicalWorks, and NextGen Healthcare via FHIR R4. We also support HL7 v2 for legacy systems. Don’t see your EMR? Ask -- we connect new ones regularly.

Yes. TrackER reads patient demographics, appointments, and encounter data from the EMR, and writes back arrival times, room assignments, status changes, vitals captured at the kiosk, and discharge events. Nothing has to be re-keyed by clinical staff.

For Epic and Oracle Health, we use the standard FHIR R4 endpoints already enabled in most installations -- your IT team grants Dualis an OAuth/SMART-on-FHIR client. For other EMRs the path is similar. No vendor professional services engagement is required for the typical deployment.

Connectivity is usually established in the first 1–2 weeks of the project. The remainder of deployment is workflow configuration and staff training, not integration work.

Yes. Both products are HIPAA compliant. Dualis signs a BAA, encrypts PHI in transit (TLS 1.3) and at rest (AES-256), and follows least-privilege role-based access. Audit logs are retained for the standard HIPAA window. ArrivalPoint Display Board specifically never transmits or displays any PHI -- it shows only call numbers and estimated times.

Cloud-hosted on Microsoft Azure in U.S. regions by default, with private-network and on-premise hybrid options available for systems that require it. All data stays in the United States.

TrackER’s controls align with NIST CSF 2.0 and the HIPAA Security Rule. We’re happy to share our security documentation, penetration test summaries, and BAA template under NDA -- just ask during the demo.

Each hospital’s data is logically isolated. Only your authorized users can see your patients. Dualis staff have no routine access to PHI; emergency support access is logged, time-bounded, and requires your approval.

Most hospitals are live in 4–8 weeks. Single urgent-care or freestanding-ED sites can be live in as little as 3 weeks. Multi-site systems typically run 8–12 weeks for the first wave, with subsequent sites added on a rolling basis.

Self-service kiosks, waiting-room ArrivalPoint Display Boards, and staff-carried tablets or smartphones. We supply recommended hardware specs and can ship pre-provisioned units, or you can use existing devices that meet the spec. ArrivalPoint Display Board specifically runs on any TV, monitor, or tablet with a browser -- no proprietary hardware required.

Typically a single IT contact for 1–2 hours per week during deployment to coordinate network, EMR access, and identity provider (SSO) setup. Dualis handles configuration, integration, training, and go-live support.

TrackER is designed for zero data entry -- staff training is typically 30–60 minutes per role, delivered live or as recorded micro-modules. Super-user training is included at no extra cost. ArrivalPoint Display Board requires no staff training at all; nurses use TrackER as they normally would and the display updates automatically.

Annual subscription based on facility size and the modules you turn on (patient flow, scheduling, dispatch, safety, family communication, ArrivalPoint Display Board, multi-site analytics). Pricing is flat-license -- no per-device fees, no per-screen surcharges. We share a custom quote at the end of your demo.

The two largest financial drivers are (1) LWBS reduction -- recovering visits that today walk out the door -- and (2) nurse retention through reduced burnout and a measurable safety program. Hospitals typically see TrackER pay for itself within the first year on LWBS alone. We’ll model this with your actual volumes during the demo.

Yes. Single-department or single-site pilots are available with defined success metrics and a clean exit if it doesn’t deliver. Most pilots convert to full deployments.

Yes, a one-time deployment fee covers integration, configuration, hardware provisioning, and training. We’ll include the exact figure in your custom quote.

ArrivalPoint Display Board is included in the TrackER enterprise license. There are no per-screen or per-device fees -- you can deploy it on as many TVs and monitors as your facility needs.

TrackER is designed for zero-click nursing workflow -- status updates flow from patient location, kiosk check-ins, and scanned wristbands rather than from manual nurse data entry. Most nurses interact with TrackER passively (it shows them what to do next) rather than actively (filling out forms).

STAMP (Staring, Tone, Anxiety, Mumbling, Pacing) is a clinically validated behavioral assessment that predicts violence against staff. TrackER scores each patient continuously and surfaces high-risk patients to charge nurses, security, and the safety officer in real time -- before an incident, not after.

Three ways: (1) accurate, honest wait-time displays in the waiting room -- powered by ArrivalPoint Display Board -- reduce frustration; (2) automated text updates keep patients informed; (3) charge nurses see queue dynamics in real time and can rebalance assignments before the queue collapses.

Yes. Family members can opt in via a private SMS link to receive HIPAA-appropriate updates (in waiting room, in treatment, ready for pickup) without seeing clinical detail. Patient consent is captured at check-in.

The patient-facing kiosk and SMS messages support English and Spanish out of the box, with additional languages available on request. Staff-facing screens are English.

ArrivalPoint Display Board is Dualis’s standalone real-time queue management and waiting room display system. It shows call numbers, queue position, and estimated wait times -- powered by its own built-in queue engine, running on any TV or monitor with no special hardware required. Think airport departure boards for your waiting room, in any environment. Names and identifying information are never shown.

No. ArrivalPoint Display Board is a browser-based application. Any TV, monitor, tablet, smart display, or streaming stick (Chromecast, Fire Stick) connected to your network and pointing at the ArrivalPoint Display Board URL is immediately live. No proprietary hardware, no driver installation, no on-site service call.

Yes. ArrivalPoint Display Board never transmits or shows any PHI. Patients are identified only by a call number assigned at check-in. The display endpoint is intentionally unauthenticated and safe to show on any public-facing screen. Your compliance team will not need to review it separately.

No. ArrivalPoint Display Board is a fully standalone product with its own queue engine, Receptionist Pad for staff, and self-service kiosk for walk-in visitors. It does not require TrackER to operate. If your facility also uses TrackER, ArrivalPoint integrates natively -- display updates fire automatically when staff act in TrackER, with no extra steps for clinical staff.

Yes. Each ArrivalPoint Display Board screen is assigned to a service zone from the ArrivalPoint admin panel. The Radiology waiting room TV shows only radiology patients; the ED lobby TV shows only ED patients. You can also have mixed-zone layouts configured per screen.

When both products are deployed, ArrivalPoint integrates natively with TrackER. Every queue update in TrackER -- a nurse calling a patient, a room becoming available, a status change -- appears on every ArrivalPoint Display Board screen in under one second. Clinical staff do nothing extra; the integration is automatic. If you are not yet a TrackER customer, ArrivalPoint works just as well as a standalone system with its own Receptionist Pad and kiosk.