What Is ArrivalPoint Display Board?

Airport-Style Clarity for Any Waiting Area

ArrivalPoint Display Board brings the airport departure-board experience to any waiting area. It shows visitors where they stand -- call numbers, queue position, estimated wait times -- without ever displaying a name or personal information. Visitors stay informed and calm. Staff stop answering the same question every three minutes.

It is a browser-based application. Point any TV, monitor, kiosk, or tablet at the ArrivalPoint Display Board URL, and it is live. No proprietary hardware. No installation. No drivers. If the screen has a browser, it works.

Service Desk -- Zone A 2:47 PM

Now Serving

A042 A039 A044

Est. Wait

18 min

In Queue

Rooms Open

Features

Everything a Waiting Room Display Needs

Designed for any high-traffic waiting area: retail, salons, auto shops, government offices, healthcare, legal offices, and anywhere visitors need to know whose turn it is.

Privacy

Privacy by Design

ArrivalPoint Display Board never shows visitor names or personal information. Visitors are identified only by call number. Every screen configuration is private by default -- healthcare customers get HIPAA compliance automatically; everyone else gets the same peace of mind.

Live Data

Sub-Second Live Updates

ArrivalPoint pushes queue state to every connected screen via WebSocket. The moment a staff member calls a ticket or updates a status, every display refreshes in under one second -- no manual refresh, no polling delays, no stale numbers.

Any Hardware

Runs on Any Screen

A browser is all you need. Mount a standard smart TV, plug in a Chromecast or Fire Stick, or repurpose an old tablet. No proprietary display hardware, no license dongle, no on-site installation -- just open the URL.

Call Alerts

Full-Screen Call Announcements

When a staff member calls a number, ArrivalPoint Display Board flashes a full-screen overlay with the call number and destination location. Configurable audio tones ensure the call is heard from across a noisy waiting area.

Multi-Zone

Configurable Zone Layouts

Split the screen into zones: active calls, queue position, estimated wait, service-specific announcements. Each display can be scoped to a single service or counter so Station B only shows its own queue.

Modes

Flexible Display Modes

Pre-configured layouts for Salon, Auto Shop, Government Counter, Waiting Room, Retail Service Desk, and more. Admins switch modes from the ArrivalPoint admin panel -- no screen-side configuration needed.

Wait Times

Estimated Wait by Department

ArrivalPoint Display Board shows per-service estimated wait times calculated in real time from live throughput data. Visitors who know how long they’re waiting are visitors who stay in their seats instead of approaching the counter every five minutes.

Announcements

Admin Broadcast Messages

Need to post a message to the waiting area? Admins type it once in the ArrivalPoint admin panel and it appears on every screen instantly -- delays, directions, seasonal notices, anything.

Branding

Your Brand, Your Style

Colors, logo, fonts, and tone -- all configurable to match your organization's branding. ArrivalPoint Display Board looks like your facility, not ours. Visitors see a seamless, professional experience from arrival to call.

How Visitors Check In

Two Ways to Join the Queue

Pick what fits your lobby -- or use both at the same time. No app downloads, no accounts for visitors.

Self-Service Kiosk

Visitors Check Themselves In

Set up any tablet or touchscreen as a kiosk. Visitors tap the service they need, get a printed-style call number on screen, and take a seat. No line at the front desk, no clipboard, no paper tickets.

Works on any tablet browser
Multilingual prompts
No personal information collected on screen

Number Calling

Staff Call the Next Number

From the Receptionist Pad, staff tap "Call next" or any specific number. The TV flashes the call, plays an audio chime, and announces the destination. Visitors look up, see their number, and walk to the right room or counter.

One-tap "Call next" and "Recall"
Direct visitors to a specific room or counter
Full-screen overlay plus optional voice announcement

Deployment

Live in Under Five Minutes

No hardware installers. No IT ticket. No vendor on-site visit.

Plug In Any Screen

Connect any TV, monitor, tablet, or smart display to your network. A $35 streaming stick works fine.

Open the Browser

Navigate to your ArrivalPoint Display Board URL. It loads instantly and fills the screen automatically.

Assign the Zone

Select the service and display mode from the ArrivalPoint admin panel. Done -- the screen is live.

It Stays Current

ArrivalPoint Display Board reconnects automatically after network interruptions and resumes showing live data with no manual action.

Get Started

Ready in Minutes. No Commitment Required.

Unlimited staff users, self-service kiosk, admin panel, audio alerts, custom branding, and multi-zone layouts. Everything is included -- no module upgrades, no annual lock-in.

Sign up at arrivalpoint.dualisworks.com, configure your first screen, and you are live -- no sales call, no implementation project, no waiting.

Start Your Free Trial

Free Trial

Full access from day one. No credit card required to start. Cancel any time before trial ends.

Self-Onboarding

Create your account, configure your first screen, and go live -- no sales call, no wait.

Everything Included

TV display, kiosk, Receptionist Pad, admin panel, branding, audio alerts, multi-zone layouts.

No Lock-In

No long-term contract, no per-seat fees, no hidden upgrade costs. Add or remove monitors any time.

Impact

What Happens When Visitors Know Where They Stand

Regional Medical Center -- Emergency Department

9% → <4% Left Without Being Seen -- first quarter after go-live

Families stopped interrupting staff once they could see queue status on the waiting area displays. Real-time visibility kept visitors calm and in their seats -- no workflow change required from staff.

Multi-Location Auto Service Chain -- Service Advisors

~55% Reduction in "how much longer?" interruptions at the counter

When customers can see their queue position and an estimated wait on the display, they stop asking. Counter staff redirected that recovered time to service write-up and upsell conversations.

Specifications

Technical Details

What your IT team needs to know before they ask.

Browser-Based

Pure web application. Works in Chrome, Edge, Safari, and Firefox. No app install, no plugin.

Network Only

Requires only outbound HTTPS (443) to the Dualis cloud. No inbound firewall rules, no on-prem server.

WebSocket Push

Updates arrive via WebSocket. Persistent connection with automatic reconnect -- zero polling, zero stale data.

TLS Encrypted

All display data is transmitted over TLS 1.3. No personal information is ever transmitted to the display endpoint.

Auto Full-Screen

Designed for landscape 1080p and 4K displays. Scales to any resolution automatically via CSS viewport units.

Multi-Location

Each location gets isolated display endpoints. One ArrivalPoint admin panel manages all screens across all locations.

Audio Alerts

Configurable audio tones on call events. Volume, tone, and duration are set per screen in the admin panel.

No Personal Data on Screen

No names, no IDs, no personal details. Display endpoint shows only call numbers -- safe to display on any public screen.

ArrivalPoint Display Board by Dualis